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Create an eParcel fulfillment using Australia Post Shipping

Learn how to use Australia Post Shipping to import your customer orders from Shopify to your eParcel account, then print labels and manage your fulfillments.


Once you Connect your eParcel account to Australia Post Shipping, and Resync locations you're ready to make your first fulfillment. Follow this step-by-step guide to learn the process.

Begin a fulfillment

  • From the Australia Post Shipping Dashboard click Orders.
    Here you will see a list of all current orders, whether they have been fulfilled or not. They reflect exactly the list of orders in your Shopify store. You will notice that unfulfilled orders have a yellow 'unfulfilled' tag next to them.

  • From the list, select the orders you would like to include in this fulfillment.

  • Click Create Fulfillment.

  • Choose the fulfillment account you would like to use, then give the fulfillment a title and click Save & View Fulfillment.

Create Shipments

The next step is to validate customer addresses and create shipments.

  • Click Create Shipments.

  • The first order in your fulfillment will open.

On each order in the fulfillment you need to:

  1. Check the customer's address is valid. Look for the green notification 'Address valid' above the recipient details. If there's a problem click Edit Address and update.

  2. Choose your shipping options for the order. Click Add a Shipment.

Here you can make changes to the postage service and choose the best parcel for the shipment.

Click Save when you are done.

You can add multiple shipments to your order, for example if the items making up the order need to be shipped separately.

You can also auto-fill the parcel size and weight by pre-saving templates of your most commonly used packaging. Follow our guide How to create a Package in Australia Post Shipping to find out how it's done.

  • When you have checked the address and added a shipment for the first order, navigate to the next order using the arrows to the top right of the screen. You'll use these to work through each order in the fulfillment. If you have only included one order in your fulfillment these arrows will be greyed out.

You can use keyboard shortcuts to navigate through the orders too. The 'J' key is the shortcut for the left arrow and the 'K' key is the shortcut for the right arrow.

  • Once you have worked through all the orders making up your fulfilment, navigate back to the fulfilment by clicking the link in the top left corner of the screen.

Print Shipping Labels

After creating a shipment you'll notice the next three steps become available for the fulfillment (Shipping Labels, Order Manifests, and Fulfill Orders).

Next, print your shipping labels.

  • Click Shipping Labels.

  • You'll be taken to the list of shipments you just created. Click Select all to select all of the shipments. Alternatively, individually select the shipments you'd like.

  • Click Create Labels.

  • Give your label a title and click Save.

  • Next, select the labels you just created and click Download, to save and print them.

Create Manifest

Once you have created your labels and shipments are ready to send, you need to print off your manifest.

  • Click back to your fulfillment and select the next step: Order Manifests.

  • You'll be taken to the list of unmanifested shipments. Click Select all to select all of the shipments. Alternatively, individually select the shipments you'd like.

  • Click Create Lodgement.

  • Give your lodgement a title and click Save.

  • Next select the manifest you just created and click Download, to save and print.

Fulfill Orders

Once you have created your labels and manifest you can mark your orders as 'fulfilled' in Australia Post Shipping and your Shopify store.

  • Navigate to the fulfillment you've been working on and click Fulfill Orders.

  • Here you will see a list of the orders making up the fulfillment. Select them all and click Fulfill Items.

  • You should see a 'Congratulations!' page. Your products will now be fulfilled in Shopify and your customers will be notified with tracking details.

You've completed your fulfillment! Now those orders will appear in Australia Post Shipping and Shopify tagged 'Fulfilled'.


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