Delete default rates
When using Australia Post Shipping it's a good idea to delete Shopify's default shipping rates because you probably don't need them, and they can cause confusion. When we refer to Shopify default rates we mean any rates you may have already created in Shopify before installing our app. Watch this video to find out what to do, or follow the guide below.
How to delete Shopify's default rates:
Go to your Shopify Dashboard. For example: your-shop-name.myshopify.com
Click Settings in the bottom left corner.
Then click Shipping and delivery from the list of options.
Click Manage Rates on the right of the 'Rates at checkout' section.
Scroll down to the 'Shipping to' section. Here you'll see all of your rates, if you have created any.
If you see a tab 'Your rates' these are Shopify default rates you have created previously and can be deleted. Click the 3 dots on the right of the default shipping rates for options. Click Delete.
If you've already created Australia Post Shipping rates they'll be listed under the 'Carrier and app rates' tab.
If you see only Australia Post Shipping rates (like this example below, notice the tabs are gone), you don't need to do anything, as you don't have any default rates to delete.
If you see the notice 'No rates. Customers in this zone won't be able to complete checkout', you don't need to delete anything, as you don't have any default rates to delete, but you should follow our guide to learn how to enable Australia Post Shipping rates.
If you've made any changes make sure to save them, click the Save button at the top right.
Don't forget to delete the default rates for other shipping zones.
Once you've deleted any default rates, it's time to set up Australia Post Shipping rates if you haven't already. Follow this guide to learn how to set up you zones and enable Australia Post Shipping rates at the same time.