FAQ You've got Questions? We're got Answers. Here are the answers to your most commonly asked questions, all in one place. I've installed the app but nothing happened / it's not workingMy rates aren't calculating accuratelySome of my items don't ship with Australia Post, can I disable the app for those items?Can I offer a free pickup or warehouse collection option?How do I setup international rates?What is Carrier Shipping and why is it required?When are new rates from Australia Post loaded?Does your app reflect the 'If It Packs, It Posts' flat rate policy?If I change my store theme will I have to reinstall the app? Still not sure about something? Let us know and we'll see what we can do to help. Get in contact here.