Guide Contact us
Guide Contact us
  • Home
  • FAQ

FAQ

You've got Questions? We're got Answers. Here are the answers to your most commonly asked questions, all in one place.


Will this app work on my plan type?

I've installed the app but nothing happened / it's not working

My rates aren't calculating accurately

Some of my items don't ship with Australia Post, can I disable the app for those items?

Can I offer a free local pickup or warehouse collection option?

How do I setup international rates?

What is Carrier Shipping and why is it required?

When are new rates from Australia Post loaded?

Does your app reflect the 'If It Packs, It Posts' flat rate policy?

If I change my store theme will I have to reinstall the app?

Why is the app greyed out / not available?

I'm not sure if my shipment was lodged

How do I uninstall the application & cancel my subscription?

Still not sure about something? Let us know and we'll see what we can do to help. Get in contact here.

Terms of Service Privacy policy