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Why is the app greyed out / not available?

If you try to add Australia Post Shipping as the rate carrier/provider for a zone and it appears 'greyed out', this means you have already added the app to this zone.

You will only ever need to add Australia Post Shipping as a rate carrier once to each zone.

In this example you can see that when we try to add a new rate and select Australia Post Shipping as the carrier, the app is grey and unavailable.

This means we've already selected the app previously for this zone. If we view the list of rates in the zone 'Domestic', as shown below, we can see Australia Post Shipping already listed.

If you can't see Australia Post Shipping in your list of rates, it might be because you have some default rates, in which case you'll need to click Carrier and app rates to see if Australia Post Shipping is listed.


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